Frequently Asked Questions

Here you will find some common questions we get asked by our customers regarding their watch and our business.

  • The first step is to check your paperwork. The reference number can be found on the papers, warranty card and occasionally on the case. If you don’t have access to these documents, some brands include the reference number on the caseback engraving. Occasionally there will be two numbers engraved on the caseback, one will be the serial number (the unique identifiable number for your watch) and the other will be the reference number. Still not sure what your reference number is? Include as many pictures as you can, including the caseback and our team will take a look.

  • When selling your Rolex timepiece, the more information and original items you can provide, the better your chances of receiving top market value.

    A great place to start is by locating your watch’s serial and model numbers. These identifiers are essential for buyers and appraisers to accurately assess your watch’s age, authenticity, and current market value.

    Additional documents such as:

    • Original sales receipts

    • Warranty papers

    • Service records

    ...are extremely valuable. They provide a complete ownership history and help verify the authenticity and condition of your watch.

    Don’t overlook the original box and papers—these items can significantly increase the resale value. In today’s pre-owned market, many buyers expect them as part of the purchase. They serve as an added assurance that the watch is genuine and well cared for. If you still have them, store them in a safe place and include them when you’re ready to sell.

    Lastly, any original parts—such as extra bracelet links, bezels, or dials—are highly desirable to collectors and buyers. Including these components further boosts your chances of a smooth, successful, and high-value sale.

    In short, the more complete your Rolex package, the better. Providing full documentation and accessories can significantly improve both the price and speed of your sale.

  • Once your submission is received by our team, we work on getting you an evaluation that same day.

  • The condition of your watch, any included accessories, and the current secondary market are all factors to be considered when determining the value.

  • The amount of money your watch is valued at depends on a few factors: condition, accessories (including box and papers), and the current selling value on the secondary market. 

  • You will get paid the same day with a certified check or bank wire transfer.

  • Rolex watches have been made in Geneva, Switzerland since 1919 when the company’s founders, Hans Wilsdorf and Alfred Davis, relocated the operation from London, England.

  • Pre-owned and select vintage Rolex watches are very sound investments. In fact, Rolex models over 25 years old have doubled in value. You see, brand awareness is a major factor in increasing resale demand. This is not the case with all luxury watches, but because of its history and sheer buying power in the market, Rolex is an exception to the rule.

    Those in the watch industry understand that a Rolex not only holds its value but will also increase in price, thanks to its exceptional quality, appeal and desirability. Add to this the incredible demand sought by Rolex enthusiasts ‘round the world, and it’s easy to see why and how the value of pre-owned Rolex models consistently remain at peak levels.